Bluecooper
Founder and President Tristin Burell has lived in San Antonio all her life-- she graduated from the University of the Incarnate Word, and is VERY involved in every aspect of BLUECOOPER Janitorial Service! Based in San Antonio, but serving New Braunfels, Boerne, San Marcos, South Texas & more!
Clean Office

What a Year (for a Janitorial Contractor!)

This year has been challenging for all of us, to say the least. We at BLUECOOPER have seen this year’s troubles from an interesting perspective, being in the janitorial contractor sector. All the chaos of the second quarter certainly kept us on our toes and we worked hours on end to have a proactive approach to the concerns of our clients and staff alike. It was a nerve-wracking time for those in janitorial contractor work. New (and unreliable) companies were popping up left and right to seize the supply and demand opportunity brought about by fear of germs and pathogens. Meanwhile, long-standing companies that provided janitorial contractor work were closing up shop because they couldn’t keep up with the new needs and CDC- requirements.

We at BLUECOOPER felt incredibly stressed and simultaneously blessed during this time! In early 2020, before Covid-19 was making any news here in the states, we had begun talking to an incredible group of business partners from Intuitive Services Group about joining the BLUECOOPER team. Amidst the serious task of keeping staff calm, trained in new procedures and well-stocked with gloves and disinfectant, we were in constant meetings to see if we all would, in fact, make a great team for those in need of a janitorial contractor. Keeping the clients’ and employees’ needs top of our priority list, the more we spoke, the more we realized we’d be a powerhouse for anyone seeking a janitorial contractor!

We joined forces on March 31st, 2020 and by doing so have been able to provide the absolute best of service to our clients ever since! Their expertise in pandemics and hospital-grade sanitation, combined with their years of customer service and human resource experience, has resulted in better systems, better staffing and better results for our clients, new and old!

Call us today or fill out an inquiry form to request a facility tour and receive a custom quote. Before the new year, you could be experiencing the BLUECOOPER difference!

Janitorial Services San Antonio
Clean Office

San Antonio Cleaning Crew

San Antonio Cleaning Crew

Do you have a San Antonio cleaning crew you are happy with? If not, we’d very much value the opportunity to become just that for you! We love the challenge that comes with learning the ins and outs of each facility and its needs and being rewarded your business. When we become your San Antonio cleaning crew, we aim to make you thrilled, not simply satisfied with us! Via intensive interviews, on-going training, monthly site inspections and a cleaning app that helps us track cleaners and progress, we stand alone in the San Antonio cleaning service industry! We have over 10 years in the business and give each new client the attention we gave our very first.

San Antonio Cleaning Crew

We’re able to tout an amazing cleaning crew for your facility because we provide a great working environment for our staff and they work hard to keep it! For example, our cleaning associates benefit from and appreciate the difference working for BLUECOOPER means to them. Better pay, consistent hours, and ideal locations set the stage for success on our team. We offer scholarships for those continuing their education and bonus opportunities  for all! Needless to say, each of our staff is happy to be a part of our San Antonio cleaning crew!

San Antonio Cleaning Crew

San Antonio Cleaning Crew

 

Clean Office

Don’t fall in love with your service – fall in love with your customer!

Don’t fall in love with your service – fall in love with your customer!

We learned this truth when we started our cleaning service in San Antonio, TX and it is what defines our service!  Don’t fall in love with your service – fall in love with your customer! It is that simple! What does this mean for you and your facility, it means we are not what you are used to.  Our team is trained to be the solution to your facility’s appearance.  That is defined by you!  We do not have a system like our competitors that says “this is how we do it” or “we only complete this scope of work.”  Our owner Tristin Burell still visits all buildings during the estimate process to ensure we listen to your needs and become the solution.

Janitorial Services San Antonio

Janitorial Services San Antonio

We want you to love your cleaning service because we are responsive and adaptive to your needs.  And we put our money where our mouth is!  No contracts!  Every janitorial franchise in your area will tie you to a 12 month service agreement because they do like flexibility.  We want you to have flexibility because it is facility – not ours!  We believe our effectiveness and our responsiveness will be your long awaited solution.  Contact Trisitin today for a free estimate – tburell@bluecooper.com.

Annual Scholarships
Cleaning Company, San Antonio

San Antonio Cleaning Company

San Antonio Cleaning Company. We aren’t the only one. There are a lot of them…a lot, and we realize that and welcome the competition, as it keeps us on our toes! We may not be the only San Antonio Cleaning Company, but we are proud to say we’re very different from the rest. For starters, we care so much about our staff. It is not an easy, nor glamorous job working for a San Antonio cleaning company. In fact, it is some of the toughest work you can be in and takes a grit and determination that not everyone can muster.

The staff of our San Antonio cleaning company is made up mostly of moms and dads doing this as a second form of income to improve their situation and future opportunities for their children. I am always in awe when I learn more about their stories. Several of them, in addition to being integral parts of our San Antonio cleaning company, are also pursuing higher education. This inspired me to start a BLUECOOPER Scholarship fund to help those that are furthering their education to pay for books and classes, so their hard work can do even more for them. I recently gave any staff member of my San Antonio cleaning company that was also taking classes the opportunity to apply for this scholarship and was so happy last week to deliver the news to two winning recipients.

Jose Muniz is pursuing a degree that will help him secure a job as a computer support specialist. This is something he really enjoys and he manages his schedule with our San Antonio cleaning company so that he has time each day to complete his online courses.

Robert Casarez has been an amazing part of our San Antonio cleaning company for 4 years now. When he isn’t spending quality time with his three pre-teen children or caring for his mother, he is hard at work! He spends his early day with the SAISD school district in their child nutrition department and then heads straight to two facilities to keep them clean and safe for our client. Somehow, amongst all this he finds time to pursue a degree in logistics and business administration. We are so proud of Robert and so thankful he has the drive he does, as it is such an asset to our San Antonio cleaning company!

Congrats to both recipients!

San Antonio Cleaning Company

San Antonio Cleaning Company

Janitorial Services San Antonio
Clean Office

Not What You’re Used To Cleaning Service

Not What You’re Used To.

That’s our cleaning service slogan. And for good reason. When we first started out, we interviewed companies about their current cleaning service. We quickly discovered that what people were used to with cleaning service was so sub-par! It was no wonder nearly every facility out there is less than pleased with their cleaning service. So, in short, our business plan was to “do it different.” So when we started our slogan was “Doing it different. Doing it right.”

Then we started picking up accounts. As I toured facilities with property managers complaining of how they have to remind their cleaning service to dust blinds, or vacuum corners, I’d comment on how they shouldn’t have to do so. Their response? “Eh. I’m used to it.” Used to it? Used to having to remind someone to do the very job they are paid to do? Well, then, if that is the case, I want to be NOT what you’re used to. And a new slogan was born.

Same goes for you.

Our new slogan seemed fitting, as the more I learned about what people were used to, the more I wanted to be not that. Same went for my staff. During interviews, I’d ask them about their experience, and unfortunately, along came stories of poor pay, irregular hours, false promises. So, this is what hard working people in the cleaning service industry are used to? Then guess what? I want to be NOT what they’re used to, as well.

Bingo.

We just started in a new account on August 1st. It’s a large facility and 2 of the client’s staff work the after hours shift, so they observe my crew. Just yesterday, a week into our start, the manager sent me this email:

I want to share a conversation I had with one of our night employees.

He called me last night to tell me how professional your team is.  He said they are easy to talk to, care about their work and take pride in what they do.  This is something we are not used to.  I just wanted to share.

I was beaming, of course, upon receiving this. And guess what stood out to me? That second to last sentence. “This is something we are not used to.” Bam! Mission accomplished.

And as for the equally important goal of being not what my staff is used to (with previous cleaning service companies), I surprised them by dropping by the facility early and filling supply closet with blue balloons, a hand written thank you card for each of them and a $100 cash bonus to thank them for their incredibly hard work that earned them an unsolicited positive feedback from client!

Yesterday was an especially fun day for one of the crew members here, as he also received in the mail his birthday card with gift card from us at BLUECOOPER. He texted me: “balloons, a bonus AND a birthday card?! Your company is so different, and I’m so happy to be part of the BLUECOOPER family.” Different you say? Perfect…that’s exactly what we’re going for.

San Antonio Janitorial Service
Clean Office

Big Promise. Big Delivery.

In our personal lives, I teach my kids to “under promise, over deliver” and give them examples of when I wish someone would have done that for us. For instance, tell me it will take a year to complete our home project, that way when it’s done in 11 months (vs the 8 months I was really hoping for), I’ll still be thrilled that you delivered faster than you promised. You over delivered. So, when I’m on facility tours pitching our services, I try to keep that in mind. But it’s hard. I know that our services sound too good to be true, but that is only because you are used to being let down. So having your janitorial needs actually met? Can’t be. Right? Wrong.

Promise

I assure potential clients that we’ll be extremely easy to get a hold of should an issue arise. I’ll tell them that I typically get great response from my staff after constructive criticism. Usually, I explain how we train them to actually refer to the log book each shift and respond promptly and professionally. I tell them it’s not an upcharge to clean out the inside of the refrigerator, just ask and we’ll do it. I explain that we have very low turn-over and they’ll likely have the same staff for a very long time. Sometimes I bring up that we give bonuses for perfect attendance, mail gift cards for birthdays and throw at least one staff party a year.

Delivery

I leave my appointments wondering if the client thinks I’m over promising. If they have it in their head that we’ll never deliver. However, that is exactly why our motto is what it is: Not What You’re Used To. I do know what our clients are used to in the janitorial industry. And I do promise to be not that. But guess what? We also actually deliver. And without a contract. Just because it’s the right thing to do. And also, it’s not that hard.

I have a sign in my office that reads: “If you work really hard and you’re nice to people, amazing things will happen.” I believe that. I believe that because it’s proven true in my own life and with BLUECOOPER Janitorial Services. We work really hard. We’re nice to our staff and our clients. As a result, we’re able to deliver on those big promises.

Janitorial Services San Antonio
Clean Office

Hear Me Out: Frequent Cleaning Service

Hear Me Out: Increase your Cleaning Service

Part of what makes us different is that we actually consider what it will take to make our cleaning service clients more than just satisfied, but rather really thrilled they found our cleaning service, BLUECOOPER Janitorial!

Sometimes that means suggesting something you may not want to hear—like your facility really needs to be cleaned more than just once per week.

Reasoning for increased cleaning service:

To meet your standards. Most facilities, especially those under 10,000 square feet, think they’re facility only needs cleaning service once a week. They think they aren’t that messy, it’s not that big, etc. However, it is always the once per week facilities that complain about things getting missed. It is important to understand that when we send an associate only once a week for cleaning service, he/she is often catching up rather than maintaining. A huge difference! You probably chose once per week for budgetary reasons, but then we as a company can’t afford to pay the person to be there for too long, so their once per week shift is a fairly short one. This means they are removing trash, sweeping and dusting a bit, if time allows. Not a thorough cleaning job, and certainly not a professional cleaning service.

To meet our standards. Most cleaning companies will do the bare minimum they can get away with to keep the client at bay. Our cleaning service is different—WE have expectations that we want met. Your office is a representation of BLUECOOPER. You may want corners cut to save on cost, but then I suggest you go with another cleaning service. We don’t mean to sound harsh, we simply don’t want the BLUECOOPER stamp on something that is only half-way done. A person’s hair is a reflection of their stylist, the state of your office is a reflection on us. I’m not there to defend “but they only give us access once per week!”

To keep our staff employed. I often visit facilities that think think they only need a once per week clean AND that it should be around $200/month. Sure. If you don’t want ANY detail, (forget vacuuming rugs, behind or under furniture, dusting picture frames, or cleaning out the inside of break room fridge) and you’re okay with constant turn-over (which = inconsistencies at best and security issues)—because to profit on a $200/month once a week only client, I’d have to pay minimum wage and offer a very short shift – a job no one wants. Then, because of the turn-over, I’m constantly posting ads, interviewing, hiring, retraining and dealing with complaints from the client… and all of a sudden your account is costing us $200/month. Not a good business move.

 

So, please keep this in mind when requesting cleaning service bids. EVERYONE is happier when a facility is cleaned at minimum 2x/week. We are able to get to the detail that we expect and that pleases you and your staff, and 2x/week makes a great part time job for someone going to college, paying off debt, saving for a big purchase, etc.

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